The customer service experience can be a critical factor in retaining customers or driving them to your competitors. Excelling in customer service requires specific skills, processes, and strategies. With the LearningServer Customer Service Suite, your customer service representatives can be trained quickly and effectively in the skills necessary to create a pleasant experience for your customers.

IntraLearn Software's LearningServer Customer Service Suite allows you to seamlessly incorporate eLearning and training into your organization’s daily operations. Users can log-on from any location at any time to take the interactive courses. All user activity (course begin/end, duration, status/completion) is tracked by the software and can be outputted in various reports.

This suite provides a 50-user license out of the box and can be scaled to meet organizational demands with the purchase of user keys.

Courses Range from 1 to 3 hours in duration: The Customer Support Specialist (CSS) Interacting with the Customer Effective Communication Skills Customer Service Procedures Managing the Quality of the Customer Support Service Center Building the Service Foundation: Corporate Culture Fundamentals of Exceptional Customer Service The Voice of the Customer Advancing Your Service Expertise Customers, Conflict and Confrontation Overcoming Challenging Service Situations Instilling Service Excellence: the EXCEL Acronym Service Stars and Service Teams Excelling at Customer Service (Simulation) Customer Service Simulation The Call Center Industry Call Center Communication Skills Call Center Customer Service Frontline Call Center Skills (Simulation) Excellence in Internal Customer Service Working With Internal Customers The Customer Service Agent in Action Professional Skills for Customer Service Agents Managing Challenges in Customer Service Customer Service Agent Skills Simulation

Ingram Micro SKU: M70479